We hope that you are 100% satisfied with your Dana Lyn jewelry. If for any reason you are not in love with your purchase, we will assist you with a prompt exchange or store credit.

We accept returns for goods in their ORIGINAL and UNWORN condition via prepaid, insured mail within 5 days of receipt for exchange or store credit only. C.O.D. deliveries are not accepted. For your protection, please insure the package for the full purchase amount.

You may receive a store credit for the amount of your purchase less shipping charges which can be used towards other Dana Lyn merchandise.

Exchanges/store credit are accepted for items purchased on only.

Please note the following conditions:

  • All sale items are FINAL SALE and not returnable nor exchangeable.
  • All special order, custom-made pieces are FINAL SALE and not returnable nor exchangeable.
  • All Canadian and other International sales are FINAL SALE and not returnable nor exchangeable.
  • We are not responsible for lost or stolen packages on any orders.

Dana Lyn reserves the right to refuse a return/exchange of any item that does not meet the above requirements.

To start a return/exchange, please email to receive a Return Authorization Number (RA#).