We hope that you are 100% satisfied with your Dana Lyn jewelry. If for any reason you are not in love with your purchase, we will assist you with a prompt exchange or store credit.
We accept returns for goods in their ORIGINAL and UNWORN condition via prepaid, insured mail within 5 days of receipt for exchange or store credit only. C.O.D. deliveries are not accepted. For your protection, please insure the package for the full purchase amount.
You may receive a store credit for the amount of your purchase less shipping charges which can be used towards other Dana Lyn merchandise.
Exchanges/store credit are accepted for items purchased on www.danalyn.com only.
Please note the following conditions:
- All sale items are FINAL SALE and not returnable nor exchangeable.
- All special order, custom-made pieces are FINAL SALE and not returnable nor exchangeable.
- All Canadian and other International sales are FINAL SALE and not returnable nor exchangeable.
- We are not responsible for lost or stolen packages on any orders.
Dana Lyn reserves the right to refuse a return/exchange of any item that does not meet the above requirements.
To start a return/exchange, please email firstname.lastname@example.org to receive a Return Authorization Number (RA#).