For all repair inquiries, please email firstname.lastname@example.org with your original order number and a photo of the item. All jewelry purchased within the last 6 months is eligible for free repairs and shipping for any breakage or missing stone caused by manufacturer defect. We can only accept repairs for items purchased on danalyn.com. Repairs for items purchased at one of our retailers must be returned through the original point of purchase. Repairs needed after 6 months or deemed to be caused by misuse will incur a repair charge at the customer’s expense (typically $25 + $9.95 shipping).
All repairs are subject to shipping charges.
We reserve the right to deny unreasonable repairs.
Your repair will be processed within 2 weeks of being delivered to Dana Lyn.
International orders are not eligible for returns or repairs.